Privacy Policy

1. Introduction

At Konsort, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI companion platform.

By using Konsort, you consent to the data practices described in this policy. If you do not agree with our practices, please do not use our service.

2. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Password (encrypted)
• Display name (optional)
• Profile picture (optional)

Usage Data

We automatically collect certain information when you use our service:

• IP address
• Browser type and version
• Device information
• Pages visited and features used
• Time and date of access

Content Data

To provide our service, we store:

• Characters you create (name, personality, appearance settings)
• Chat conversations and messages
• AI-generated images
• Character memories and context
• User preferences and settings

Payment Information

Payment processing is handled by Stripe. We do not store your full credit card number, CVV, or other sensitive payment details. We may store:

• Last four digits of your card (for display purposes)
• Billing address
• Transaction history

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our service
• Process your transactions and manage subscriptions
• Generate AI responses and images based on your inputs
• Maintain character memories for continuity in conversations
• Improve and personalize your experience
• Communicate with you about updates, security alerts, and support
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

4. Data Storage and Security

Your data is stored securely using industry-standard practices:

• All data is encrypted in transit using TLS/SSL
• Sensitive data is encrypted at rest
• We use Supabase for database hosting with row-level security
• Regular security audits and monitoring
• Access controls limit who can view your data

While we implement robust security measures, no system is 100% secure. We cannot guarantee absolute security of your data.

5. Cookies and Tracking

We use cookies and similar technologies for:

Essential Cookies

• Authentication and session management
• Security features
• Age verification status

Functional Cookies

• User preferences (theme, settings)
• Recently viewed characters

Analytics Cookies

• Usage patterns and feature popularity
• Performance monitoring
• Error tracking

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features.

6. Third-Party Services

We use the following third-party services to operate Konsort:

Each third-party service has its own privacy policy. We encourage you to review their policies to understand how they handle your data.

7. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in these circumstances:

• Service Providers: With third parties who help us operate our service (as listed above)
• Legal Requirements: When required by law, court order, or government request
• Safety: To protect the rights, safety, or property of Konsort, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent

8. Your Rights

Depending on your location, you may have the following rights regarding your data:

To exercise these rights, contact us at the email below. We will respond within 30 days as required by applicable law.

9. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. When you delete your account:

• Your profile and account data are deleted within 30 days
• Your characters, conversations, and generated images are permanently deleted
• Some data may be retained for legal or security purposes (e.g., transaction records)
• Anonymized, aggregated data may be retained for analytics

10. Children's Privacy

We do not knowingly collect personal information from children under 18. If we discover that we have collected data from a minor, we will delete it immediately. If you believe a minor has provided us with personal information, please contact us.

11. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of Konsort after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, contact us at:

privacy@konsort.ai

For general support: support@konsort.ai